Refund & Cancellation Policy

Policy Overview

At Navvroj, we believe in fair and transparent refund practices. This policy outlines the circumstances under which refunds are available and the procedures for requesting them.

Refund Eligibility

When Refunds Are Available

Refunds are available under the following circumstances:

1. Before Work Begins

Eligibility: Full refund of deposit if cancelled before development starts

• Project must be cancelled before any development work begins
• Consultation and planning time may be charged if significant time was spent
• Full deposit refund if cancelled within 48 hours of payment

2. During Development (Partial Refund)

Eligibility: Refund of unused portion minus work completed

• Refund calculated based on work completed to date
• Completed work is charged at the agreed-upon hourly rate or milestone rate
• You receive all work completed to date
• Unused portion of payment is refunded

3. Service Failure

Eligibility: Full or partial refund if we fail to deliver agreed-upon service

• If we fail to deliver the website as specified in the agreement
• If the website does not meet the agreed-upon technical specifications
• If we breach the service agreement

4. Project Completion Issues

Eligibility: Refund for incomplete or defective work

• If the delivered website has significant defects that prevent its use
• If promised features are missing or non-functional
• If the website does not meet the agreed-upon specifications

When Refunds Are NOT Available

Refunds are not available for:

• Work completed and delivered as specified in the agreement
• Third-party services and fees (hosting, domains, premium plugins)
• Consulting and planning time already provided
• Changes in your mind about the project scope
• Dissatisfaction with design choices (after approval)
• Changes requested after project completion
• Failure to provide required information or materials

How to Request a Refund

Step 1: Contact Us

To request a refund, contact us at connect@navvroj.dev with the following information:

• Your name and project details
• Reason for the refund request
• Specific issues or concerns (if applicable)
• Documentation supporting your claim (if applicable)

Step 2: Review & Assessment

We will review your refund request and assess whether it meets our refund policy criteria. This typically takes 3-5 business days.

Step 3: Response

We will respond to your refund request via email with:

• Approval or denial of the refund request
• If approved, the refund amount and timeline
• If denied, a detailed explanation of why the request does not qualify

Step 4: Refund Processing

If your refund is approved:

• Refund will be processed within 14 business days
• Refund will be issued to the original payment method
• You will receive confirmation via email
• Bank processing time may add 3-5 additional business days

Step 5: Work Delivery

Upon approval of a refund request:

• You will receive all work completed to date
• Access to the website will be provided
• All files and code will be delivered

Refund Timeline

Note: Timeline begins after refund approval. Bank processing may add 3-5 additional business days.

Cancellation Policy

Cancellation by Client

You may cancel your project at any time by notifying us in writing. Upon cancellation:

• Work will stop immediately
• You will receive all work completed to date
• Refund will be calculated according to this policy
• Outstanding invoices remain due

Cancellation by Navvroj

We may cancel a project if:

• You violate our Terms of Service
• You fail to provide required information or materials
• Payment is not received by the due date
• The project involves illegal or unethical activities
• You engage in harassment or abusive behavior

Effects of Cancellation

Upon cancellation by either party:

• All work in progress stops
• Completed work is delivered
• Refunds are calculated and processed
• Outstanding payments remain due

Dispute Resolution

Disagreement About Refund

If you disagree with our refund decision, you may:

1. Request a detailed explanation of the decision
2. Provide additional documentation or evidence
3. Request a review of the decision
4. Contact us to discuss the matter further

Review Process

If you request a review of a refund decision:

• We will conduct a thorough review of your case
• We will consider any additional information you provide
• We will respond within 7 business days
• Our decision will be final

Escalation

If you are not satisfied with our refund decision, you may pursue other remedies available under applicable law, including legal action.

Non-Refundable Items

Third-Party Services

The following items are non-refundable:

• Domain Registration: Domains purchased are non-refundable per registrar policies
• Web Hosting: Hosting fees are non-refundable
• Premium Plugins: Licensed plugins with ongoing fees are non-refundable
• Premium Themes: Licensed themes are non-refundable
• SSL Certificates: SSL certificates are non-refundable

Services Already Rendered

• Consulting and planning time
• Project assessment and scoping
• Work completed and delivered
• Support and maintenance time

Partial Refund Calculations

When calculating partial refunds during development:

• Work completed is charged at the agreed-upon rate
• Unused portion of payment is refunded
• Third-party service fees are deducted
• Consultation time is deducted if significant

Special Circumstances

Project Delays

If a project is delayed beyond the agreed-upon timeline:

• We will notify you of the delay and reason
• We will provide a revised completion date
• Delays do not automatically qualify for refunds
• Significant delays may be grounds for cancellation

Scope Changes

If the project scope changes significantly:

• We will provide a revised quote
• You may accept or reject the revised scope
• Scope changes do not automatically qualify for refunds
• You may cancel if you disagree with changes

Technical Issues

If technical issues prevent project completion:

• We will work to resolve the issues
• We will keep you informed of progress
• If issues cannot be resolved, refund options will be discussed

Force Majeure

In case of unforeseen circumstances (natural disasters, pandemics, etc.):

• We will communicate the situation to you
• We will work to resume services as soon as possible
• Refund options will be discussed if services cannot be resumed

Important Notes

Questions About Refunds?

If you have questions about our refund policy or need to request a refund, please contact us:

We're happy to discuss your situation and work out a fair solution.

Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.

For major changes that affect your refund rights, we will notify you via email at least 30 days before the changes take effect.