Business Policies & Transparency

Service Agreement & Business Practices

What We Do

Navvroj is a professional WordPress development service operated by a certified senior developer with 10+ years of experience. We provide legitimate web development services including:

• Custom WordPress website development
• Website redesigns and improvements
• Performance optimization and speed improvements
• Conversion-focused landing page design
• Technical support and maintenance
• SEO optimization and accessibility improvements

What We Do NOT Do

To ensure complete transparency and compliance with all advertising policies, we explicitly do NOT:

• Make false or misleading claims about services or results
• Guarantee specific rankings, traffic, or conversion rates
• Use deceptive marketing practices or hidden fees
• Impersonate other businesses, brands, or public figures
• Misrepresent our qualifications or experience
• Engage in phishing or collect personal information deceptively
• Create websites designed to deceive or scam users
• Violate intellectual property rights or trademarks
• Provide services without proper licensing or qualifications

Our Commitment to Honesty

Every service we offer is exactly as described. We deliver what we promise, communicate clearly about timelines and costs, and maintain complete transparency throughout the project. If we cannot deliver something, we will tell you directly rather than make false promises.

Service Scope & Limitations

What Is Included

• Professional consultation and project planning
• Custom WordPress development and design
• Responsive mobile-friendly design
• Performance optimization
• Security best practices implementation
• Testing and quality assurance
• Launch support and initial training

What Is NOT Included (Unless Specified)

• Domain registration or renewal
• Web hosting setup (unless specifically contracted)
• Content writing or copywriting services
• Professional photography or graphic design
• Unlimited revisions (revision limits are specified in quotes)
• Ongoing support beyond the agreed contract period

Client Responsibilities

For projects to be successful, clients agree to:

• Provide accurate business information and content
• Respond to communication and feedback requests promptly
• Ensure they have rights to all content and images provided
• Comply with all applicable laws and regulations
• Use the website only for legitimate business purposes
• Not use the website for deceptive, illegal, or harmful purposes

Payment Terms & Pricing

Pricing Structure

All pricing is transparent and provided in writing before work begins. Quotes include:

• Detailed scope of work
• Total project cost
• Payment schedule and milestones
• Timeline for completion
• Any assumptions or limitations

Payment Terms

Payment terms are specified in the project agreement. Typical arrangements include:

• 50% deposit to begin work
• 50% final payment upon completion
• Alternative payment schedules available for larger projects

No Hidden Fees

The quoted price is the final price. There are no hidden fees, surprise charges, or unexpected costs. If scope changes are requested, we will provide a new quote before proceeding.

Payment Methods

We accept bank transfers, PayPal, and other standard payment methods. All payment information is secure and processed through legitimate payment processors.

Refund & Cancellation Policy

Refund Eligibility

Refunds are available under the following circumstances:

• Before Work Begins: Full refund of deposit if cancelled before development starts
• During Development: Refund of unused portion if project is cancelled, minus work completed (charged at hourly rate)
• Service Failure: Full refund if we fail to deliver the agreed-upon service

Non-Refundable Items

• Work completed and delivered as specified
• Third-party services (hosting, domains, plugins with licensing fees)
• Consulting and planning time already provided

Refund Process

To request a refund, contact us at connect@navvroj.dev with details of your request. Refunds will be processed within 14 business days of approval. Refunds are issued to the original payment method.

Cancellation Policy

Projects can be cancelled at any time. Upon cancellation, you will receive all work completed to date, and refunds will be calculated based on the policy above.

Intellectual Property & Ownership

Website Ownership

Upon final payment, you own the website and all custom code developed specifically for your project. You have full rights to use, modify, and distribute the website.

Third-Party Components

The website may include third-party components such as:

• WordPress core (open source)
• Plugins and themes (licensed appropriately)
• Libraries and frameworks

These components are licensed according to their respective licenses. You are responsible for maintaining appropriate licenses for any premium plugins or themes.

Your Content

You retain full ownership of all content, images, and materials you provide. We use your content only to build and maintain your website.

Our Work Product

Custom code and design work created specifically for your project is yours upon payment. We may use general techniques and approaches learned from your project in future work, but not your specific code or design.

Warranties & Limitations

What We Guarantee

• Professional, competent service delivery
• Clean, secure, well-structured code
• Responsive design that works on all devices
• Compliance with web standards and best practices
• Honest communication and transparency

What We Cannot Guarantee

• Specific search engine rankings or traffic numbers
• Specific conversion rates or sales results
• 100% uptime (hosting provider dependent)
• Protection against all security threats (we implement best practices)
• Compatibility with all third-party plugins or services

Limitation of Liability

Our liability is limited to the amount paid for services. We are not responsible for indirect damages, lost profits, or consequential damages resulting from our services.

Confidentiality & Business Information

Your Information

All information you provide during project consultation and development is kept confidential. We do not share your business information, contact details, or project specifics with third parties without your permission.

Portfolio & Case Studies

We may ask permission to feature your completed project in our portfolio or case studies. This is always optional, and we will not use your project without explicit written permission.

Data Security

We implement industry-standard security practices to protect your information. However, no system is 100% secure. You are responsible for maintaining secure passwords and protecting sensitive data on your website.

Legal Compliance & Advertising Standards

Google Ads Compliance

This website and all services are fully compliant with Google's advertising policies, including:

• No misrepresentation of business, services, or qualifications
• No deceptive practices or hidden information
• Clear and honest service descriptions
• Transparent contact information and business details
• Accessible and comprehensive policies

Honest Business Practices

We operate with complete honesty and transparency. We do not:

• Misrepresent our identity or affiliations
• Make false claims about services or results
• Engage in phishing or deceptive data collection
• Impersonate other businesses or individuals
• Violate any applicable laws or regulations

Client Compliance

Clients are responsible for ensuring their use of the website complies with all applicable laws and regulations. We reserve the right to refuse projects or terminate services if we believe the website will be used for illegal or deceptive purposes.

Intellectual Property Compliance

All content on this website and in our services respects intellectual property rights. We do not use copyrighted material, trademarks, or other protected content without proper authorization.

Support & Communication

How to Reach Us

Email: connect@navvroj.dev

Availability: Monday to Saturday, 9 AM - 6 PM IST

Response Time: Within 24 hours

Support Included

• Direct communication with the developer
• Project consultation and planning
• Development and implementation
• Testing and quality assurance
• Launch support and training
• Post-launch support (as specified in contract)

Policy Questions

If you have questions about these policies or need clarification on any terms, please contact us directly. We're happy to explain anything that's unclear.

Policy Updates

Changes to This Policy

We may update these policies from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of updated policies.

Notification of Major Changes

For major changes that affect your rights or obligations, we will notify you via email at least 30 days before the changes take effect.

Acceptance of Terms

If you do not agree with any part of these policies, please do not contact us or use our services.

Additional Policy Documents

For more detailed information, please review our complete policy documents:

• Privacy Policy - How we handle your personal information
• Terms of Service - Detailed terms and conditions
• Refund Policy - Detailed refund procedures